A front desk that never puts patients on hold.
- Books, moves and confirms appointments
- Answers insurance and new-patient questions
- Built to keep patient details out of email
Meet Flo · AI for small business
Work that flows.
Flo is the assistant behind Flogenta. She answers your calls, texts your customers, transfers the urgent ones and updates your records. Day and night, without adding staff.
Answers 24/7
Works on your existing number
Hands off to a human anytime
Flo · Coastal Air's assistant
Sample call · Thu 2:14 AM
01:42
- FloThanks for calling Coastal Air. I'm Flo, their virtual assistant. How can I help?
- CallerOur AC just stopped and it's 84 degrees in the house.
- FloSorry to hear that. Is anyone at home elderly, or is there a medical need I should know about?
- CallerMy mom is 78, yes.
- FloThen I'm treating this as urgent. I'm connecting you to our on-call technician now, and I'll text you his name and ETA.
Urgency flagged
Transferred to on-call tech
SMS confirmation sent
Job logged in CRM
Example conversation
One flow, every channel
Every conversation ends with something done.
Flo doesn't just take messages. She finishes the job across the tools your business already uses.
Incoming callAnswered on the first ring
Text messageMike is on his way. ETA 35 min.
TransferConnected to on-call tech in 41 sec
RecordJ. Alvarez · No cool · Urgent
EmailMorning summary: 6 calls, 6 resolved
Who it’s for
Trained on how your business actually runs.
Flo starts from a proven template, then learns your services, hours and rules. Here is how that looks in three kinds of business.
Every emergency call answered, even at 2 AM.
- Triages AC, plumbing and electrical emergencies
- Transfers to your on-call tech
- Books routine maintenance visits
Never lose a buyer lead to voicemail.
- Answers listing questions from sign and portal calls
- Qualifies buyers on budget, timeline and pre-approval
- Books showings and alerts you to hot leads
Your business
Tell us about your business
Don’t see your industry? Flo still fits.
If your business runs on phone calls, appointments, service requests or new leads, we set Flo up from your own website, services and hours.
How it works
Live on your number in three steps.
Step 1
We learn your business
We start from your website, services, hours and how you want calls handled, then set Flo up from an industry template. Your callers can hear any name you choose.
Step 2
You forward your line
Keep your existing number. Send after-hours calls, overflow or everything to Flo, and test her before she goes live.
Step 3
It keeps getting better
We review real conversations with you and tune answers, transfers and follow-ups as your business changes.
While you were closed
Your business keeps moving after hours.
Every conversation is logged with what happened next, so the morning starts with answers instead of voicemails. Pick your industry to see a typical night.
- Booked new-patient exam for Monday 8:30 AMbooked
- Answered insurance question, texted intake formssms
- Moved a cleaning to Tuesday 10:30 AMbooked
- Severe toothache flagged, on-call dentist pagedurgent
- New patient details added to practice systemrecord
- Morning summary emailed to the office manageremail
- Booked AC tune-up for Friday 9 AMbooked
- Answered pricing question, sent quote by SMSsms
- Maintenance plan renewal loggedrecord
- No-cool emergency transferred to on-call techurgent
- New customer details added to CRMrecord
- Morning summary emailed to the owneremail
- Sign call qualified: pre-approved buyer, $450k budgetlead
- Showing booked for Saturday 11 AM at 214 Maple Stbooked
- Listing photos and details texted to the buyersms
- Hot lead alert sent to agent: cash buyerurgent
- Open house RSVPs added to CRMrecord
- Morning lead summary emailed to the agentemail
Book a demo
Hear Flo answer your calls.
Tell us about your business and we'll set up a live demo that uses your services and hours.
Prefer email? hello@flogenta.com